A 38-year-old professional undergoing a career transition,
ready to dedicate my operational maturity and passion to the IT world.

With 18 years of consolidated experience in Customer Care and Problem Solving
—gained in high-volume hospitality environments—
I'm now channeling these skills into Information Technology.

I specialize in UI/UX Design (creating user-friendly digital experiences) and No-Code Development.
My background also includes system diagnostics and IT troubleshooting,
where my precision translates into operational efficiency.
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I use tools like Figma, Webflow, and Framer,
providing clients with a clear, structured,
and collaborative workflow:

🔹 Design Strategy: I develop a comprehensive Design Brief for every client, outlining clear goals and target personas to ensure every design decision is intentional and results-driven.
🔹 Wireframe: A functional layout to define the site's structure and validate content hierarchy.
🔹 Mockups: High-fidelity design incorporating colors, fonts, and visual elements for a final preview.
🔹 Prototype: An interactive, navigable prototype for user experience testing and feedback before development.
🔹 Discovery & Research: The foundation of my ideal work.
I perform in-depth competitor analysis and market research to build a solid strategic and visual direction for every project.

I share every stage through interactive Figma links, allowing clients to follow the project
in real-time, leave comments,
and be actively involved in the process.
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My goal is to be able to help clients overcome challenges
and achieve functional, cohesive results.

I am a 38-year-old professional with 18 years of experience in the hospitality sector.
This extensive career, developed in high-intensity environments, has allowed me to refine
fundamental skills such as resilience, adaptability, patience, and effective client and teamwork management.

In parallel, I earned a Degree in History,
an achievement that reinforced my commitment to continuous learning and analytical thinking.
After three years of self-taught training in web design and entry-level development,
I am now eager to channel these qualities into a career in IT.

My experience in managing complex situations and effective collaboration will bring real value to this new professional chapter.
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‍🛠️ Skills
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‍🎨 Design & Tools:
Figma, Photoshop, Illustrator
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💻 IT Support & Diagnostics:
Systemic Logic, Troubleshooting, Google/Microsoft Workspace
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🌐 No-Code & Development:
Webflow, WordPress, Framer, HTML/CSS
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📱 Soft Skills:
Customer Care, Problem Solving, X and Instagram Strategy

‍🟢 Availability: Available for part-time/full-time work, remote or on-site (personal transportation available).